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LET US HELP YOU
Hi, how can we help?
Find answers, manage an order or contact the right Sibro support team.
THE FASTEST WAY TO GET HELP
Start with your orders
Track delivery, contact the seller, return an item, view an invoice or report a problem from one place.
HELP TOPICS
What do you need help with?
Your orders
Track a parcel, view order details, download an invoice or report a problem.
Returns and refunds
Start a return, check refund progress and understand the return options for your purchase.
Delivery support
Review delivery times, shipping charges, tracking information and missing parcel guidance.
Payments and invoices
Get help with payment methods, charges, refunds and VAT invoices from marketplace sellers.
Account and security
Manage addresses and payment methods, protect your account and review your privacy choices.
Selling on Sibro
Find seller plans, registration requirements and access to Seller Central support.
Sibro Marketplace support
Find the right help
Choose an issue to see what you can do next.
Track a package or report a delivery issue
Open the order to check its tracking details. If it contains items from different sellers, check each shipment separately.
Return an item or check a refund
Find the item in Your orders, then check the return instructions and any refund updates for that purchase.
Find an invoice or get help with a charge
Check the order for the seller and purchase details. If an invoice is missing, use the invoice guidance to find the right next step.
Get back into your account
Use the password reset page if you cannot sign in. Never send your password or a verification code to support.
Resolve a problem with a seller
Have your order reference and the affected item ready. If the issue remains unresolved, follow Sibro’s complaints and disputes guidance.
Report a product safety concern
Keep the product name and listing link handy. Visit the safety centre for reporting guidance and recall information.
POPULAR QUESTIONS
Quick answers
Open Your orders and select the purchase to see its latest delivery status and available tracking. If the expected date has passed, contact the seller from the order details.
Open the relevant order and use the available return option. The available remedy and return-shipping responsibility depend on the item, reason and your statutory rights.
Approved refunds are normally returned to the original payment method. Your payment provider or bank may need additional processing time before the credit appears. Contact Sibro if you need help checking a refund.
Use the order details page for questions about an existing purchase. This keeps the conversation connected to the correct order and protects your information.
Open the relevant order and look for an invoice or download option. If no invoice is available, contact the seller or Sibro with your order number and billing details. Do not send complete card details.
Open the order details and check any available options. If the order has already been accepted or dispatched, contact the seller promptly. A change or cancellation is not confirmed until you receive confirmation.
Marketplace products may be dispatched by different sellers, from different locations or using different services. Review the delivery information and the final charges shown at checkout before placing your order.
Start from Sell on Sibro and complete the seller application, business information, verification documents and Seller Agreement. Choose the appropriate selling plan. Selling access requires Sibro approval and a valid subscription.
No. Subscription payment and seller approval are separate. Sibro must review your application and documents before approving selling access. Keep your business and contact details accurate and respond to any review request.
Open Seller Central → Seller subscription to review your plan. For a plan change or renewal cancellation, use the available subscription controls or contact Sibro. Sending a support request alone does not confirm a billing change or cancellation.
Still need help?
Send Sibro a secure support request. Include your order number when the question concerns a purchase, but never send a password or full card details.
Protect your account
Sibro will never ask for your password, one-time security code or full payment-card number by email or chat.
